At Super Replica Watches, we strive to provide a seamless shopping experience and ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward refund and return policy to make the process as easy as possible.
Refund Policy
If unsatisfied with your purchase, you may request a refund within 7 days of receiving your order. To be eligible for a refund, the item must be in its original condition, unworn, and in the same packaging you received. Once we receive and inspect the returned item, we will initiate a refund using your original payment method. Please note that shipping costs are non-refundable.
Return Policy
We accept returns for exchange or store credit within 7 days of receiving your order. To initiate a return, please get in touch with our customer support team at [email protected] with your order number and reason for return. We will provide you with instructions on how to return the item. Please ensure that the item is in its original condition, unworn, and the original packaging.
Exchanges
If you would like to exchange an item for a different size, color, or style, please get in touch with us at [email protected] to arrange an exchange. We will assist you in selecting a replacement item and provide instructions on returning the original item.
Damaged or Defective Items
If you receive a damaged or defective item, please get in touch with us immediately at [email protected]. We will work with you to resolve the issue promptly by offering a replacement, exchange, or refund, depending on the circumstances.
Non-Returnable Items
Certain items are not eligible for return or exchange, including custom-made or personalized items, final sale items, and items worn or damaged by the customer. Please review the product description and specifications carefully before making your purchase.
Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service and purchasing shipping insurance for your return to ensure that the item is safely returned to us.
Contact Us
If you have any questions or concerns about our refund and return policy or need assistance with a return or exchange, please get in touch with our customer support team at [email protected]. We are here to help you and ensure a positive shopping experience with us.
Policy Changes
We reserve the right to update or modify our refund and return policy anytime. Any changes will be posted on this page, and the “Last Updated” date at the top will be revised. We encourage you to review this policy periodically to stay informed about our guidelines for refunds and returns.